Drapers Online Fashion Conference: Why I disagree with ASOS’s Nick Robertson

Thursday June 12, 2008 / Categories: Websites, New Media, Drapers, Marketing, Online Marketing, E-Commerce, Media

Today was the Drapers online fashion conference at the Radisson Edwardian hotel in Mayfair.

The conference theatre was taken over by independent fashion stores interested in getting online, established online retailers and the big players.

As an online marketer having worked on fashion websites, one of the most surprising comments I heard was from Nick Robertson of ASOS who said “nobody searches for ‘black frilly dress’ [in Google]”.

According to Nick people search for stores (such as his own) and brand names (such as UGGs), but not for the actual item they want (such as black frilly dress). I couldn’t disagree more.

I believe that whilst many want inspiration (which is why they search for stores) and some are driven by brand (they search UGGs), an increasing amount knows exactly what they want and they do search Google for things like black frilly dress.

It’s been my experience that the latter is more likely to convert. And I know that view is also shared with others in online retail – (I wasn’t the only one in disbelief at the comment!).

Perhaps because of ASOS’s scale, the rules that apply to most online fashion stores don’t apply to them. Perhaps, perhaps, perhaps.



Comments

Mon 16th Jun

“It’s been my experience that the latter is more likely to convert. “

Absolutely agree with you....300%
They (asos) should also be tracking and analysing the results of their site site which I am sure would include several different permutations of the type of black dress potential buyers are looking for which in turn should help asos to refine ‘product’ descriptions on an ongoing basis so that they are super-tailored to what people are looking for : ‘short black dress’ ‘ summer black dress’ etc etc.

I also really strongly recommend Holly Buchanan’s book “The Soccer Mom Myth - Today’s Female Consumer - Who She Really Is, Why She Really buys” and blogs
http://marketingtowomenonline.typepad.com/
and
http://www.grokdotcom.com/women/

Essential reading! 
Refine, refine, refine !!!!!
Best,
Lucie

By Lucie Follett  at  10:00 am

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LEON BAILEY-GREEN.

ONLINE FASHION RETAIL & CONTENT CONSULTANT.

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Leon Bailey-Green is a consultant to the online fashion industry.

Leon was on the judging panel of the Drapers Etail Awards and writes The Online Fashion Position for Drapers Online.

As a digital marketing strategist Leon has written for Econsultancy.com, NMK and contributed to the IAB's 2008 Social Media Handbook.